Policies

OVER / UNDERRUNS

spot color sleeve over/under runs is around 3%. Over/under runs for full color sleeves is around 10%.

CANCELATIONS

There will be a cancellation fee of 5% of your order total, once the order is placed. In addition, the client agrees to pay all fees incurred up to the point of cancellation.

IMPRINT COLORS AND SURFACE COLORS

We cannot guarantee exact matches among imprint colors and product colors. For example, specific colors will vary depending on what type of product it is printed on, the color of the product, and the printing process that is used. With most products, printing within one or two shades of a specific color is deemed industry standard. Product colors may vary as well. We work for as much consistency as possible, but there will be color shifts during production runs, and between separate production runs. Though we strive to produce the highest quality of products there may be a slight bounce between the colors of ink for the multi-spot color projects.

TURN AND SHIPPING TIMES

After the approval of the proof, we typically ship within five business days for spot color and 14 business days for full-color sleeves. Specific issues, such as quantity, may affect our turn time. Clients are encouraged to contact us to discuss the turn time and their projects with our knowledgeable staff.